‘So, despite the fact that Ryanair have denied they’re now actively splitting up travellers, the evidence suggests they’re lying through their teeth…’
I’ve lost count of the times I’ve flown with Ryanair over the years. Although everyone knows they’d charge you for air if they thought it was legal, they’re quickly becoming my least favourite low cost airline.
My husband and I recently spent a week in Zadar on the Dalmatian Coast and, having been keen to fit the destination in, we booked a very reasonable return flight with Ryanair.
We’ve flown with them a few times since the new seating policy they deny having was implemented, and have never sat apart yet, despite the airline’s best attempts.
Most of the time, it amuses me to watch as the seat belt sign goes off and passengers play musical chairs, but my trip to Croatia pushed me over the edge a bit.
We’d been allocated seats for the outward flight at different ends of the plane (Row 2 and 31). However, it turned out that the seat next to my husband was actually available.
Now, if the seating policy Ryanair say it doesn’t have *wasn’t* actually in place, why wasn’t I given this empty seat during normal allocation? Why did I receive an email asking me to pay £13? When I checked their website, the seat was clearly available for purchase, but clearly I wasn’t getting it without paying extra.
I declined their generous offer and decided we’d both survive the 2:15hr flight without sitting together. Particularly on the way back, because we’d have been alone for 7 WHOLE DAYS by then. Clearly, Leslie would need a few hours of blissful isolation to regain what was left of his fractured sanity at that point.
When we boarded the flight home (at separate ends of the plane again), I quickly realised that the seat next to me was free. After the doors closed, it turned out I had *two* free seats. Yes, people, I had a full row to myself, yet my husband was unable to sit next to me because of the non-existent seating policy.
‘After take off, I sat for a minute, looking at the extra space. Then decided I should probably tell Les about it…’
I wandered the 29 rows between us, only to realise that my husband also had a spare seat. Basically, Ryanair had been attempting to make another £26 for seats that were available without the payment.
I get what Ryanair are trying to do; I honestly do. Part of me doesn’t even hate them for it. It’s a business, trying to make money and, let’s face it, their flights aren’t exactly expensive in the first place. Their coffee, however, is both extortionate and crap, which is quite the combination. Anyway, that’s a story for another time…
What I can’t deal with from Ryanair is the blatant lying. Just tell us you’re separating anyone who checks in together. Just admit it and we’ll all get on with it. I’d certainly have more respect for them if they were telling the truth.
OK, so maybe that’s a lie, but at least I’d feel better for their poor staff. At the end of the day, it’s them that have the job of dealing with angry and frustrated passengers. Particularly when they can’t explain why people have empty seats next to them but are sat nowhere near the folks they boarded with. It’s not their fault, but they’re the public face of the company, so they get the flak.
It’s bad enough to lie to your customers; that makes you a pretty shitty business. But letting your underpaid, over worked staff to take the brunt of it for profits they’ll never see? That’s just makes you bad people.
Now that I’ve got that off my chest, I’m off to check what Easyjet have to offer me for summer…